Archive for the ‘Preparation’ Category

Success isn’t just a seven letter word…
April 13, 2016

Recently, I posted a rant about the problem associated with living in a community that does not have home delivery of mail. I fairness I need to share with you a success story.

I found I was a bit low on necessary spices while preparing stock for Vietnamese Rare Beef Pho. This recipe requires spices that aPho-Beef-Noodles-2008re difficult to find in the rural community in which I live nor was I successful in finding them is the nearest city to me (some 3.5 hours drive away). The obvious solution was to see what was available on the web.

I found a Canadian company named The Silk Road – Spice Merchant in Alberta, Canada (http://www.silkroadspices.ca/). To my delight, they have all of the spices I required immediately and more. I placed an order. My order arrived today, in less than a week and unpacking it convinced me that this was a company who wanted my business and worked at meeting my needs. They also took the time to ensure that I would return and that I would likely tell my friends about the experience. I have many friends who share my passion for good food and the joy of spicing beyond salt, pepper and garlic. AND! They shipped to my Canadian Post Box Address! Hurrah! I immediately wrote a note of thanks.

Here are my thought shared with The Silk Road – Spice Merchant:

Thank you very much for this order. It is my first-time purchase from your company but certainly not my last. Let me tell you why.
  • Your web presence is delightful, well laid out and easy to manoeuvre around. I particularly appreciate the explanation and the suggestions that you have for each of the spices/blends.
  • Your service is prompt. Living in a rural/remote northern community, this is especially important.
  • Your pricing is fair. By that I simply mean that I truly feel I received value for my dollar.
  • The gift of Panch Poran you added to my package is a welcome treat. Thank you. I’ll be certain to try this with hash browns the next time I make them.
  • The crowning touch is the personal note written on my receipt thanking me for my order.
Your business is bound to success if this is how you treat all of your customers. Ten stars from me along with my gratitude. I will pass your web site on to all of my friends who share my passion for food preparation and the use of great spices. Feel free to share these comments in any way you wish if they serve to promote your business. Regarding the companies who were the subject of my rant about not delivering to Post Box addresses, take note. You could learn much from this on-line company and improve your opportunity for S-U-C-C-E-S-S.        GRB