Archive for the ‘Food’ Category

Success isn’t just a seven letter word…
April 13, 2016

Recently, I posted a rant about the problem associated with living in a community that does not have home delivery of mail. I fairness I need to share with you a success story.

I found I was a bit low on necessary spices while preparing stock for Vietnamese Rare Beef Pho. This recipe requires spices that aPho-Beef-Noodles-2008re difficult to find in the rural community in which I live nor was I successful in finding them is the nearest city to me (some 3.5 hours drive away). The obvious solution was to see what was available on the web.

I found a Canadian company named The Silk Road – Spice Merchant in Alberta, Canada (http://www.silkroadspices.ca/). To my delight, they have all of the spices I required immediately and more. I placed an order. My order arrived today, in less than a week and unpacking it convinced me that this was a company who wanted my business and worked at meeting my needs. They also took the time to ensure that I would return and that I would likely tell my friends about the experience. I have many friends who share my passion for good food and the joy of spicing beyond salt, pepper and garlic. AND! They shipped to my Canadian Post Box Address! Hurrah! I immediately wrote a note of thanks.

Here are my thought shared with The Silk Road – Spice Merchant:

Thank you very much for this order. It is my first-time purchase from your company but certainly not my last. Let me tell you why.
  • Your web presence is delightful, well laid out and easy to manoeuvre around. I particularly appreciate the explanation and the suggestions that you have for each of the spices/blends.
  • Your service is prompt. Living in a rural/remote northern community, this is especially important.
  • Your pricing is fair. By that I simply mean that I truly feel I received value for my dollar.
  • The gift of Panch Poran you added to my package is a welcome treat. Thank you. I’ll be certain to try this with hash browns the next time I make them.
  • The crowning touch is the personal note written on my receipt thanking me for my order.
Your business is bound to success if this is how you treat all of your customers. Ten stars from me along with my gratitude. I will pass your web site on to all of my friends who share my passion for food preparation and the use of great spices. Feel free to share these comments in any way you wish if they serve to promote your business. Regarding the companies who were the subject of my rant about not delivering to Post Box addresses, take note. You could learn much from this on-line company and improve your opportunity for S-U-C-C-E-S-S.        GRB

Who said doctors don’t make house-calls?
May 7, 2009

One morning during Advent I came to the realization that doctors do still make house calls! In Sanctuary the rule is that whoever wakens and turns out first in the morning is responsible for putting on coffee. As it happened it was my turn to prepare the elixir to start the rhythm of the day.

The pot was readied, and as I was about to pour the first cup of Kick Ass java for the day, I was distracted by a scraping sound. I opened the back door, stuck my head around the door frame to see Doctor Sarah and her two sons busily scraping the previous night’s snow from my stairs and walkway. I hollered a greeting and a thank you. Doctor Sarah’s response was to pick up a bag hanging on the front door knob and she handed it to me saying, “I was at home making bread and thinking about all that you and Joy do  in our community. I just wanted to say thanks.” I peeked into the bag to find a still warm loaf of fresh bread made by the hands of one of our community’s physicians. A house call in deed!

I was reminded of this story today when meeting a friend who works in the gift shop at the local hospital. She shared with me the following story.

“This morning, the dogs began barking near the front door.” said Becky. “I looked out the window and all I could see was a van in the driveway that I didn’t recognize. I settled the dogs and went out the back door to find Doctor Sarah coming up the walk with a basket of flowers.”

Sarah passed the flowers to me saying she had seen me helping at the concert last night; that she sees me wherever people need help. She just wanted to say thank you. What a wonderful house call.”