Recently, I posted a rant about the problem associated with living in a community that does not have home delivery of mail. I fairness I need to share with you a success story.
I found I was a bit low on necessary spices while preparing stock for Vietnamese Rare Beef Pho. This recipe requires spices that a
re difficult to find in the rural community in which I live nor was I successful in finding them is the nearest city to me (some 3.5 hours drive away). The obvious solution was to see what was available on the web.
I found a Canadian company named The Silk Road – Spice Merchant in Alberta, Canada (http://www.silkroadspices.ca/). To my delight, they have all of the spices I required immediately and more. I placed an order. My order arrived today, in less than a week and unpacking it convinced me that this was a company who wanted my business and worked at meeting my needs. They also took the time to ensure that I would return and that I would likely tell my friends about the experience. I have many friends who share my passion for good food and the joy of spicing beyond salt, pepper and garlic. AND! They shipped to my Canadian Post Box Address! Hurrah! I immediately wrote a note of thanks.
Here are my thought shared with The Silk Road – Spice Merchant:
- Your web presence is delightful, well laid out and easy to manoeuvre around. I particularly appreciate the explanation and the suggestions that you have for each of the spices/blends.
- Your service is prompt. Living in a rural/remote northern community, this is especially important.
- Your pricing is fair. By that I simply mean that I truly feel I received value for my dollar.
- The gift of Panch Poran you added to my package is a welcome treat. Thank you. I’ll be certain to try this with hash browns the next time I make them.
- The crowning touch is the personal note written on my receipt thanking me for my order.
Wow, I envy you! There’s just no service like that here in the Philippines 😦