Archive for April, 2016

Success isn’t just a seven letter word…
April 13, 2016

Recently, I posted a rant about the problem associated with living in a community that does not have home delivery of mail. I fairness I need to share with you a success story.

I found I was a bit low on necessary spices while preparing stock for Vietnamese Rare Beef Pho. This recipe requires spices that aPho-Beef-Noodles-2008re difficult to find in the rural community in which I live nor was I successful in finding them is the nearest city to me (some 3.5 hours drive away). The obvious solution was to see what was available on the web.

I found a Canadian company named The Silk Road – Spice Merchant in Alberta, Canada (http://www.silkroadspices.ca/). To my delight, they have all of the spices I required immediately and more. I placed an order. My order arrived today, in less than a week and unpacking it convinced me that this was a company who wanted my business and worked at meeting my needs. They also took the time to ensure that I would return and that I would likely tell my friends about the experience. I have many friends who share my passion for good food and the joy of spicing beyond salt, pepper and garlic. AND! They shipped to my Canadian Post Box Address! Hurrah! I immediately wrote a note of thanks.

Here are my thought shared with The Silk Road – Spice Merchant:

Thank you very much for this order. It is my first-time purchase from your company but certainly not my last. Let me tell you why.
  • Your web presence is delightful, well laid out and easy to manoeuvre around. I particularly appreciate the explanation and the suggestions that you have for each of the spices/blends.
  • Your service is prompt. Living in a rural/remote northern community, this is especially important.
  • Your pricing is fair. By that I simply mean that I truly feel I received value for my dollar.
  • The gift of Panch Poran you added to my package is a welcome treat. Thank you. I’ll be certain to try this with hash browns the next time I make them.
  • The crowning touch is the personal note written on my receipt thanking me for my order.
Your business is bound to success if this is how you treat all of your customers. Ten stars from me along with my gratitude. I will pass your web site on to all of my friends who share my passion for food preparation and the use of great spices. Feel free to share these comments in any way you wish if they serve to promote your business. Regarding the companies who were the subject of my rant about not delivering to Post Box addresses, take note. You could learn much from this on-line company and improve your opportunity for S-U-C-C-E-S-S.        GRB

How Would You Like That Delivered?
April 13, 2016

Canada Post, in its wisdom, has chosen to phase out home delivery of snail-mail and mailbox-messreplace that system with curb-side Post Office boxes. While I believe it is an ill-advised change it will have little effect on me. I live in a community in Canada that has never had home delivery of mail. It is a comfortable walk (wasteful to drive) to the Post Office to check the mail each day. That’s what I’ve done each day for the fifty plus years I have lived here. Other than the obvious, what’s the problem?

As with many people these days, I have become an on-line shopper. This came about because at the best of times I dislike wasting the time to go in and out of stores. I recognize in today’s ‘consume more’ society I might be seen as some form of throwback; a consumer Neanderthal. Yesterday, I placed an order for coffee through a Canadian on-line company that I have purchased from frequently in the past. I processed everything in the same manner as before. The difference this time was that an error message came up indicating that they could not deliver to a Post Office box. Yet, they use Canada Post to deliver their products and my “correct” mail address is a Post Office box. As has happened in the past when companies do not include my correct mailing address I receive notification from the post office to update my personal details with the company from whom I make purchases. At issue is the Post Office could refuse delivery without the proper address on the package.

I called the company to let them know that there was a problem with their software not accepting postal box numbers as legitimate addresses. The response was that they knew about this and that they just could not ship to a post office box.

Does this make any sense in a country that is moving away from home mail delivery and forcing everyone to use a post office box for mail? Canadian business get with the program. Especially if you expect to do mail order business or Internet business and ship by postal service.

My second call yesterday was to an on-line company based in New York from which I recently did business and they shipped to my mailing address. As before, I placed my order only and again was told that they were shipping by US Postal service and couldn’t deliver to a post office box. I called the store’s  help line to explain that my mailing address was a box number; they accepted it on my previous order; where is the problem?

For some strange reason their on-line software no longer will allow delivery to Postal Boxes. What a dilemma! In Canada, many of us have two legal addresses–our street address and a mailing address. They are not necessarily the same. Perhaps the solution is to go back to wandering in and out of stores as I used to do when I wanted to buy an item. If that’s the case, I’ll save a lot of money by not shopping unless necessary. Problem solved!